Five Account Tools

Roby Casino Responsible Gambling Tools You Control

Play only from 18+, and deposit limits, loss limits, session time reminders, self-exclusion and reality checks sit in every Roby Casino account.

Set a Deposit Limit

ALSI-263283 issued by Anjouan Offshore Finance Authority, audited by QUINEL, eCOGRA and SIQ

Four Essentials

Your First Look at Player Protection

You will know the age rule, the licence behind Roby Casino and where help answers.

Minimum Age18+

Regulator and LicenceAnjouan Offshore Finance Authority, ALSI-263283

Gambling Helpline0800 654 655

Limit and Exclusion Help[email protected]

Account Controls

Tools That Keep Your Spend Visible

Use this list when a session is creeping past the hours or the spend you planned.

How Much Can I Add?

Deposit limits cap what you can add across a day, week or month; switch them on before your first deposit, not after a loss.

Set It While Calm

Loss limits hold the total you are prepared to lose, so a rough run ends at a number you chose while calm.

When Hours Slip By

Session time reminders mark how long you have played; switch them on when sessions tend to run past the time you planned.

Stop Play Entirely

Self-exclusion blocks play on this account for a stretch you pick; switch it on when a firm stop suits you better than a lighter limit.

Mid-Session Clarity

Reality checks show how long the session has run and what you have spent; switch them on for a plain view mid-play.

Limit Setup

A Limit Set and Holding

You will have a cap confirmed in your account and know where the settings live.

One Place for Controls

Open your profile menu from the account header and look for the responsible gambling section, where every control sits together.

Pick the Right Tool

Choose deposit or loss limits, then pick the period the cap should cover; check you have the right tool before you go on.

Amount and Period

Enter the amount and mark day, week or month, then read the summary line back to yourself before saving.

Saved and Listed

Confirm the setting, then check the message on screen that shows your cap is saved and listed in the account.

A Day Off or a Long Stop

Will My Balance Stay Put? Your account holds a time-out for a break of hours or days, chosen from the controls area. It blocks play for the stretch you pick while your balance and details stay untouched.

A Stop That Stays Shut. Self-exclusion sits in the same place: access closes for up to 2 years and cannot be undone early. Setting it stops play on the account until the period runs out.

Relying on Your Own Exclusion. This market has no national self-exclusion register, so the account is where you set a stop of up to 2 years. The free helpline runs alongside it, day and night, when you want a person to talk to.

Confidential Backup

Confidential Voices on Your Side

Useful when play is worrying you or someone close and you want a real person to talk to.

Gambling Helpline Aotearoa

Free and confidential, this line answers every hour of the day, for players who want to talk about their own play and for relatives worried about someone else. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling at 18 clinics around the country, plus peer and cultural support for people who gamble and their families, on weekday hours. pgf.nz

Safer Gambling Aotearoa

A public health information site for people who gamble and their families, covering signs of harm, practical tips and a way to find support close to home. safergambling.org.nz

Clarity Before It Costs You

Your account already has the first answer: a deposit limit or a short pause, set before the next session. Catching the signs early keeps entertainment small, so the cost stays what you planned.

Read through and notice how many of these you recognise in the last few weeks.

Chasing a loss with a bigger deposit
Spending money set aside for bills
Hiding your play from people close to you
Playing longer than you planned, most sessions
Feeling restless on days you do not play
Borrowing to keep the account topped up
Promising yourself it will be the last time

Ways to Keep the Household Clear

When Are Documents Needed? Roby Casino is for players aged 18 and over, so date of birth is checked when the account is opened. Identity documents are also required before any withdrawal is paid out.

One Shared Phone Left Open. Gambling sites can be shut out on the device a household shares, so a young person cannot reach a casino screen by accident. Install the blocker on phones as well as the main computer.

You Have Noticed Something in a Relative. A calm conversation, without blame, often opens more than a lecture, and relatives can call Gambling Helpline Aotearoa on 0800 654 655 for guidance. That line answers at any hour and also takes a free text on 8006.

Five straight answers

Limits, Pauses and Exclusion Answers

Removes the worry that asking for help means losing your account for good or being judged for it.

How do I get help for a family member who plays too much?+

Ring the Gambling Helpline Aotearoa on 0800 654 655 and they will advise relatives as well as players, around the clock, and you can free text 8006. Problem Gambling Foundation counselling is also open to family members, freephone 0800 664 262. You do not need the person's permission to call.

Can I end a self-exclusion before the period I chose?+

No. Once you confirm a self-exclusion it runs for the whole period you picked, and nothing in the account lifts it early. Choose the length with that in mind, because it is the one control that does not come back on request.

Where on my phone do I find the deposit limit settings?+

The mobile version carries the same controls as the desktop site, in the account area rather than a cut-down menu. Open your account section on the phone and the deposit limit sits beside the other limits, ready to change.

Does a short break block my play, and when can I play again?+

A pause closes play for the length you set while your account and balance stay as they are. When that time runs out, play is open again without you asking anyone. Self-exclusion is the stronger step and lasts for the whole chosen period.

Will excluding myself here stop me playing at other casinos?+

No national self-exclusion register operates in New Zealand, so an exclusion applies to your Roby Casino account only. If you want the same break elsewhere, you would arrange it separately with each operator you use. Our support team can talk through your options by chat, email or phone.