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Complete your Roby Casino KYC check before withdrawal

Every licensed casino confirms who its players are; at Roby Casino the review is designed to finish within 64 hours.

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ALSI-263283 issued by Anjouan Offshore Finance Authority, audited by QUINEL, eCOGRA and SIQ

Your check at a glance

Read the six lines before you worry

Most players fear an open-ended wait; these six lines show who checks, under what licence and for how long.

Checked by

Roby Casino LLC

Licence

Anjouan Offshore Finance Authority, ALSI-263283

Review window

64 hours

Required by

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

A clean first pass

How do I pass the check on the first try?

Blurred photos are the usual reason a review stalls; each step below names the detail that decides it.

Fit all four corners

A passport, driving licence or ID card photographed flat, all four corners inside the frame, with no glare across the photo page. Colour, unedited, and valid on the day you send it.

Your address, still current

A bank statement or utility bill issued in the last few months, showing your full name and home address exactly as registered on the account, with the issuer's logo visible.

Hide the middle digits

A screenshot of the card or wallet in your name, with the middle digits covered. Before you upload, check that the visible digits and the account name agree with your profile.

Waiting out the 64 hours

Files that pass the first look go into the review queue, and [email protected] writes back if anything is missing. Nothing else is needed from you while the clock runs.

Paperwork

Send only what the list names

Useful the moment the checklist appears on your account and you are unsure which copy will be accepted.

Proof of identity

ConfirmsYour name, photo and date of birth

Copy must showFull photo page, unedited, no glare or cropped corners

Proof of address

ConfirmsWhere you live now

Copy must showYour name, home address and a recent issue date

Payment method confirmation

ConfirmsThe card or wallet is yours

Copy must showYour name, visible digits, middle digits covered

Fix the file before you resend it

One corner outside the frame. An edge cut off, a folded corner or glare across the photo page hides details the checker must read. Retake the shot with the whole card visible Lay the passport flat under even daylight

Where the picture was trimmed. Cropping the page or brightening it in an editor makes the file look altered, so the copy cannot be trusted. Send the untouched original straight from the camera Skip filters, resizing and brightness changes

Is my old bill still usable? A bill from too long ago shows where you lived then, not where the address sits today. Request a fresh statement from your bank Use a bill issued after your latest move

Origin of funds under AML rules

On the screen, a request for statements or payslips appears beside your withdrawal. Holders of an Anjouan Offshore Finance Authority licence must know where the money comes from before it leaves; the step is routine, never an accusation.

Depending on the case, the checker may name one or more of the following.

Recent payslips from your employer
Bank statements for the account used
A tax return or assessment
A sale contract for a property
An inheritance or gift letter

No surprise requests

Early sight of the paperwork

Use this when a request appears at registration, at your first deposit, or while a payout waits.

Payout number one

The first payout is the latest point at which the licence permits a check, so identity, address and payment confirmation are reviewed before the transfer leaves.

Confirm the added card

Adding a card or wallet never used here ties a new account to your name, so identity and address papers return.

Your address no longer matches

A name spelled differently or an address that has moved on makes the file look inconsistent, so each detail is checked once more.

Explain the larger movement

A payment far outside the pattern on the account draws a closer look, and the origin of the money is documented before it goes further.

Before the payout

Which answers matter before a payout?

Useful the moment a pending-check banner appears on your account page and your payout request stalls.

Which regulator stands behind Roby Casino in New Zealand?+

Roby Casino LLC holds a licence from the Anjouan Offshore Finance Authority, number ALSI-263283, registered under company number 468793. That licence is what obliges the casino to run identity and anti-money-laundering checks on every player, New Zealand included.

Are my documents safe once I upload them?+

They are. Files travel over 128-bit SSL encryption, and only the verification team handling your case can open them. Anything you want to ask about a file goes to [email protected].

Does the upload work on a mobile phone?+

It does. A picture taken with a phone camera is accepted, provided the whole page sits inside the frame and the text stays readable. Upload from the account page itself instead of sending files by email.

Must identity checks be finished before my first withdrawal?+

Yes. The licence requires a completed check at the latest before the first withdrawal leaves. Roby Casino may also ask at registration or after the first deposit, so the review can already be waiting when you request a payout.

Why do you ask where my money comes from?+

That question is a routine part of the licence conditions against money laundering, not a suspicion aimed at you. A short, plain answer about salary, savings or a business sale is usually enough.

Will the same paperwork be requested a second time?+

Usually not. Once a document has passed, it stays on file, and a fresh copy is only requested when something on it has changed, such as an expired ID or a new address. Further review can also follow an unusual transaction pattern.