+64 9 679 9796Anjouan ALSI-263283
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From Stuck to Sorted: Contacting Roby Casino

However the day is going, you can reach our team around the clock, every day of the week, and one of three channels will fit what you need.

Contact support now Licensed since 2011
Paid today
155,891 NZ$
8,659 Playing now
ALSI-263283 issued by Anjouan Offshore Finance Authority, audited by QUINEL, eCOGRA and SIQ
NZ$28M paid weekly across 10 payment methods including Visa, Apple Pay and POLi
Your sessions and transactions secured to banking standard, disputes handled via BMM Testlabs
Roby Casino channels

Pick the way that suits you

Here is where you decide which door to knock on.

Quick question right now?
Live chat suits quick questions about your account or a bonus, and someone replies in about one minute, day or night.
Start chat
From waiting to answered in hours
Writing an e-mail to [email protected] is best for anything with detail attached, and you will get a reply within about four hours.
Write to us
Call us and talk it over
Calling +64 9 679 9796 in NZST is best when you want a voice and a back-and-forth, and someone picks up within about two minutes.
Call us
When you need us

On a wet Wellington evening, someone is here

The evening your question cannot wait, these are the facts that matter most.

How to reach us

New Zealand line+64 9 679 9796
Our clockNZST
Languages spokenEnglish, German, Finnish, Norwegian
E-mail us[email protected]

Who supervises

Licence holderAnjouan Offshore Finance Authority, ALSI-263283

Where to get help

Gambling supportProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Who can I talk to away from the casino?

Some evenings the game stops feeling like a game. Independent organisations help with gambling problems, and they answer whether or not you are a customer of Roby Casino: the Problem Gambling Foundation of New Zealand, Gambling Helpline New Zealand and the Multi-Venue Exclusion Programme.

Problem Gambling Foundation of New Zealand. Free counselling and support services across New Zealand for anyone worried about their own or a family member's gambling.

Gambling Helpline New Zealand. A confidential helpline for New Zealanders who want to talk about gambling harm, day or night.

Multi-Venue Exclusion Programme. Lets you ask to be kept out of gambling venues across the country, so the temptation is removed at the door.

Read more
Mid-message, unsure where to send

Roby Casino sends you to one desk only

For years we have split the work this way, so your message reaches a person who handles it.

Your account

Everyday help[email protected]
Papers to check[email protected]

Money matters

Cash in and out[email protected]

Other requests

A formal complaint[email protected]
Your data[email protected]
Partnerships[email protected]
Company facts

The company standing behind the Roby Casino name

Read this the first time you think about money going anywhere near a new account.

The company

Legal nameRoby Casino LLC
Company number468793 (Anjouan)
Registered addressBandar Salaam, Mutsamudu

The licence

RegulatorAnjouan Offshore Finance Authority
Licence numberALSI-263283

Written contact

E-mail[email protected]
The evening an answer disappoints you

Roby Casino complaints, from our desk to the regulator

By the last step you will know exactly where your complaint stands and who can review it.

The night you put it in writing
Late on a Sunday, when a chat reply has not settled your question, write down what happened and send it to [email protected] or [email protected]. Support logs every message and never asks you for your password.
Before a fix, an answer
Within four hours you get a written reply that says what was found and what will change. Read it against your own notes, then answer with anything the team still needs.
A manager review
If that answer still leaves you unsatisfied, ask for a manager review and quote the reference from your earlier message. A senior staff member reopens the case and sends the outcome by e-mail.
Your regulator reference
Once the internal route is finished you may take the matter to the Anjouan Offshore Finance Authority, the regulator that licenses this casino. Keep your reference number and the written replies from every step.
Roby Casino explained

What do you want to know first?

At the moment a question keeps you up, these seven answers settle the basics on your own.

trustHow long until someone answers in my own language?+
Right now our team replies in English, German, Finnish and Norwegian. If your question is about a payment or a document, English keeps things quickest. A night-time message in Finnish will still be answered, just not always by the same person twice.
trustWhat if I want to close my account for good?+
Send your closing request from the email address on your account, and the team will confirm within a few hours. Any bonus still in play is removed with the account, so clear it first if you want to keep the balance. One account per person stays as the rule.
trustWhy is my verification taking longer than a day?+
Checks usually finish within sixty-four hours of everything arriving. A blurry photo or an out-of-date bill is what stretches it, so send proof of identity, proof of address and payment method confirmation clearly. Once approved, your withdrawal queue moves on.
trustWhy does the licence name a regulator far from New Zealand?+
Our licence sits with the Anjouan Offshore Finance Authority, number ALSI-263283, held by Roby Casino LLC. That is the regulator you can turn to after our own complaints process. The licence sits alongside independent audits from QUINEL, eCOGRA and SIQ.
trustWhat happens when I need help on a Sunday?+
Whenever a problem lands at an awkward hour, there is someone there, because support runs around the clock, every day of the week, in New Zealand time. So a Sunday morning query or a two in the morning payment question gets a real reply. Response times stay about the same either way.
trustWhat if support asks me for my login details?+
No password is ever requested by our team, so hang on to it. Instead, give the email address your account uses, your full name and the date of birth on file, and they will find you. Add a payment reference only if the question is about money.
trustDo I need to complain to the regulator straight away?+
When a reply does not settle it, ask for the matter to be escalated in the same thread, or write to [email protected] with what happened. If the outcome still feels wrong, the Anjouan Offshore Finance Authority, our regulator under licence ALSI-263283, is your next stop.
Answer windows

Hours and typical response times

Glance here when you need to know if anyone is awake before you reach out.

Live chat

Live chat hours24/7
Chat first reply1 minute
All hours shown inNZST

E-mail

E-mail[email protected]
E-mail reply4 hours

Phone

Phone+64 9 679 9796
Phone waiting time2 minutes

Have these details open before you contact us

Have these nearby and a first reply can go straight to your real question.

  • Your registered e-mail address
  • The account or transaction reference
  • The time and date of the issue
  • A screenshot or payment confirmation
  • Which channel you are using

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